06/28/2006 • Clinic IT • Clinic management • Security, Intrusion Detection, Perimeter Protection • Security Management, Access Control, Time Attendance

Field Force Solution

Nokia Field Force Solution is specially designed for organizations with a large number of staff in the field - whether working at customer sites or on the move. It gives management a valuable tool for real-time visibility of field activities. The Solution uses simple, yet tested and efficient technology to streamline and automate the way personnel report from the field.

Connecting You with Your Workforce in Real-time

Nokia Field Force Solution is specially designed for organizations with a large number of staff in the field - whether working at customer sites or on the move. It gives management a valuable tool for real-time visibility of field activities. The Solution uses simple, yet tested and efficient technology to streamline and automate the way personnel report from the field.

Tailored Transparency

Nokia Field Force Solution is an easy-to-use, flexible management tool especially designed to help enterprises to improve their mobile and field-based business processes and operations. The core of the Solution is tailored transparency; allowing management clear visibility of field activities, upgrading efficiency, increasing productivity, while all the time satisfying clients by delivering high-quality services. The Solution has already proved its worth in the security & guarding sector, in home care, and for companies operating field maintenance services. Tailored to meet your business needs, the Solution eliminates errors, and reduces your reporting costs and time. It gives you a tool to differentiate your service offering, and a way to secure service quality and work safety.

Solution Overview

The complete Solution comprises of Nokia Field Force Service Manager, Nokia RFID enabled Nokia mobile phones and Nokia Field Force Toolbox.

Nokia Service Manager connects you with your mobile workforce: it enables real-time connectivity between Field Force Clients in mobile devices and company's business systems.

As an integral part of the Solution, Nokia Service Manager enables managers of field service companies to manage various field task reports generated by their field personnel in a reliable, secure, and accurate way.

The web-based user interface of the Nokia Service Manager is ideal for key users to monitor job performance. With this simple to use tool, supervisors can manage field personnel profiles, reporting locations, and field reports, based on constantly-updating data.

Features and Functionalities

  • Web-based user interface for key users for job performance monitoring and reporting
  • Real-time task monitoring and reporting of completed field work
  • Ease of integration with customer business systems for effective data management
  • Management of field personnel, reporting locations, field activities and reports, based on constantly-updating data
  • Automatic version control and provisioning of Field Force Clients
  • Multiple device support (for devices other than Nokia RFID-enabled phones)

The Service Manager can be obtained under a service license of the Nokia Field Force Solution and hosted by Nokia, from a company having the Nokia Field Force Solution license, or by aquiring the Nokia Field Force Solution license from Nokia.

RFID enabled Nokia mobile phones replaces traditional pen and paper method – creating a way for organizations to improve the productivity, efficiency, and flexibility of their field-based operations.
Nokia phones equipped with RFID reader/writer capable Near Field Communication (NFC) shells provides users with small, easy-to-use devices that can automatically record, receive, and transmit data by simply touching tags located in the field.

Nokia Field Force Toolbox includes Field Force Clients (Java™ mobile phone applications) that allow you to customize the reporting tools that field personnel use in their daily tasks. The Toolbox provides everything you need to get started: connectivity to the Service Manager, sample Clients, source code, a client emulator, plus development software for tailoring or building your own Clients and documentation.

For more information about Nokia Field Force Solution, please click here nokia.com/fieldforce.

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